Urbano Hotel – A Hidden Gem in the Heart of Osu!
I had a lovely experience at Urbano Hotel. It’s perfectly located on Oxford Street, right in the center of Accra’s energy surrounded by shops, restaurants, and nightlife. The staff were incredibly friendly and professional, making me feel right at home from check-in to check-out.
Though the rooms are a bit compact, they’re very clean, cozy, and well-maintained. I especially appreciated the fast Wi-Fi, comfortable bed, and secure environment. If you’re looking for a stylish, no-fuss place with great service and location, Urbano is a solid choice!
Nana Abena Priscy
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February 22, 2025
I am truly astonished that not a single customer review has mentioned the lack of a universal power outlet at this hotel. How can an establishment that primarily serves international travelers—located just 10 minutes from the airport—not provide such a basic necessity? No business with a serious, customer-centric management approach would overlook this fundamental requirement.
Upon realizing this issue, I immediately checked out without staying the night. The receptionist appeared shocked by my decision and remarked, "Not having an outlet shouldn’t make you uncomfortable enough to check out." However, after long hours of travel, my phone was at 2% battery, and my laptop was nearly dead. Instead of offering a solution, I was told, "You could purchase a multi-socket adapter yourself, which will then become your property, or you can leave your phone at the front desk to charge." Does this sound reasonable in today’s modern world? I am genuinely surprised that no previous reviews have highlighted this issue.
To make matters worse, when I pointed out this inconvenience, the receptionist bluntly stated that Urbano does not provide this service. It is incomprehensible that a business—especially one in the hospitality industry—would fail to prioritize the needs of its target clientele. Who builds a hotel without considering the basic needs of the people they intend to serve?
Additionally, the website states that an airport shuttle is included, yet upon arrival, I was informed otherwise. Prospective guests should clarify this detail before booking to avoid unexpected inconveniences.
Overall, the service was extremely poor. Urbano must do better—this is the bare minimum expected of any business that aims to serve international travelers. Book at your own risk!
Emmanuel Edem Agbedanu
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May 12, 2024
It was an awesome experience at Urbano, their facility comes with a restaurant and a bar and a rooftop lounge. The customer service was great and the staff were highly professional. The serve buffet breakfast with a combination of both local and continental dishes. In terms of location, they are readily accessible along the oxford streets opposite Goil fueling stations. They don't have a spacious car park though but their security is on point. Their facility is not disability friendly and hence prior notice needs to be served if a guest falls part of that category to reserve a room on the ground floor.
Ama W
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April 17, 2024
I LOVE THE URBANO!
This is a clean, convenient and safe hotel in a brilliantly central location in Accra. I have travelled all over the world and you get what you pay for - I think it's great value and in easy reach of all the 'cool' places in Accra, with some great local food options right on your doorstep. Shoprite supermarket is also a short walk away so very convenient if you're staying in a room with catering facilities. It's a comfortable hotel that's ideal for business and transfer travellers. The staff are also extremely professional and friendly. This is my first review but I have stayed here a number of times over the past 7 years (for 2-3 nights each visit), usually at the start or end of my visits to Ghana and it's always a consistent experience. My most recent visit was April 2024, and two separate friends subsequently booked for a couple of nights each on my recommendation, and also had a great time. Although there is no lift at the hotel, the staff were kind enough to take my bags up and down the stairs. I will be back!
H Kz
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December 04, 2023
A very nice place to stay in Accra, in the heart of Osu and Oxford Street. Close to many restaurants, clubs, shopping malls, and various businesses.
The rooms are clean and comfortable, the services are good and the breakfast was great. Safe and secure with an indoor restaurant.
Our Address
HR79+XHR, Oxford St, Accra, Ghana
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Urbano Hotel – A Hidden Gem in the Heart of Osu! I had a lovely experience at Urbano Hotel. It’s perfectly located on Oxford Street, right in the center of Accra’s energy surrounded by shops, restaurants, and nightlife. The staff were incredibly friendly and professional, making me feel right at home from check-in to check-out. Though the rooms are a bit compact, they’re very clean, cozy, and well-maintained. I especially appreciated the fast Wi-Fi, comfortable bed, and secure environment. If you’re looking for a stylish, no-fuss place with great service and location, Urbano is a solid choice!
I am truly astonished that not a single customer review has mentioned the lack of a universal power outlet at this hotel. How can an establishment that primarily serves international travelers—located just 10 minutes from the airport—not provide such a basic necessity? No business with a serious, customer-centric management approach would overlook this fundamental requirement. Upon realizing this issue, I immediately checked out without staying the night. The receptionist appeared shocked by my decision and remarked, "Not having an outlet shouldn’t make you uncomfortable enough to check out." However, after long hours of travel, my phone was at 2% battery, and my laptop was nearly dead. Instead of offering a solution, I was told, "You could purchase a multi-socket adapter yourself, which will then become your property, or you can leave your phone at the front desk to charge." Does this sound reasonable in today’s modern world? I am genuinely surprised that no previous reviews have highlighted this issue. To make matters worse, when I pointed out this inconvenience, the receptionist bluntly stated that Urbano does not provide this service. It is incomprehensible that a business—especially one in the hospitality industry—would fail to prioritize the needs of its target clientele. Who builds a hotel without considering the basic needs of the people they intend to serve? Additionally, the website states that an airport shuttle is included, yet upon arrival, I was informed otherwise. Prospective guests should clarify this detail before booking to avoid unexpected inconveniences. Overall, the service was extremely poor. Urbano must do better—this is the bare minimum expected of any business that aims to serve international travelers. Book at your own risk!
It was an awesome experience at Urbano, their facility comes with a restaurant and a bar and a rooftop lounge. The customer service was great and the staff were highly professional. The serve buffet breakfast with a combination of both local and continental dishes. In terms of location, they are readily accessible along the oxford streets opposite Goil fueling stations. They don't have a spacious car park though but their security is on point. Their facility is not disability friendly and hence prior notice needs to be served if a guest falls part of that category to reserve a room on the ground floor.
I LOVE THE URBANO! This is a clean, convenient and safe hotel in a brilliantly central location in Accra. I have travelled all over the world and you get what you pay for - I think it's great value and in easy reach of all the 'cool' places in Accra, with some great local food options right on your doorstep. Shoprite supermarket is also a short walk away so very convenient if you're staying in a room with catering facilities. It's a comfortable hotel that's ideal for business and transfer travellers. The staff are also extremely professional and friendly. This is my first review but I have stayed here a number of times over the past 7 years (for 2-3 nights each visit), usually at the start or end of my visits to Ghana and it's always a consistent experience. My most recent visit was April 2024, and two separate friends subsequently booked for a couple of nights each on my recommendation, and also had a great time. Although there is no lift at the hotel, the staff were kind enough to take my bags up and down the stairs. I will be back!
A very nice place to stay in Accra, in the heart of Osu and Oxford Street. Close to many restaurants, clubs, shopping malls, and various businesses. The rooms are clean and comfortable, the services are good and the breakfast was great. Safe and secure with an indoor restaurant.